HPE Datacenter Service

HPE Datacenter Care Service is designed to help you consistently meet your service-level targets and other business objectives by providing:

A cost-effective support solution tailored to your exact requirements and addressing the various technologies deployed across your IT solutions and data center
Proactive issue identification and advice on mitigation of risks
Access to HPE specialists that can augment your own capabilities, with the overall goal to help you reduce risk, increase productivity, and address peak workloads and emerging projects
Flexible reactive support options that enable you to choose from any of HPE’s reactive levels, ranging from next business day through to call-to-repair and higher, and allocate them to products according to their role in your solutions

Consistent and reliable remote support with active end-to-end case management and reporting to help avoid the unnecessary escalation of routine issues
Fast connection to HPE technical specialists who can help you rapidly address any critical issues and achieve quicker resolution
Flexible proactive support options, delivered by HPE specialists, who complement your own capabilities and can help you focus on innovation
Advanced remote technologies and tools designed to reduce downtime and increase productivity
An assigned account team focused on your IT environment and business objectives that provides a single point of contact within HPE, helps to ensure that your relationship with HPE meets your expectations, and verifies delivery of all service options as agreed upon
Access to HPE IT Service Management (ITSM) experts and knowledge built on ITSM best practices, like IT Infrastructure Library (ITIL) v3, ISO/IEC 20000, and so on, which can help provide the ability to improve your IT operation through a formal continual improvement process
Access to HPE Education Digital Learner Starter Pack for HPE Datacenter Care customers to provide better access to more effective learning experiences for your workforce

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